Frequently Asked Questions

Everything you need to know about shopping with Buy Kiwi Direct.

Where do you ship your products from?

All our orders are dispatched directly from our distribution centers in New Zealand to ensure the fastest possible delivery times for our customers.

How long will it take to receive my order?

Standard domestic shipping typically takes 2-4 business days. For rural deliveries, please allow an additional 2 days for your package to arrive.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.

Are my payment details secure?

Yes, we use industry-standard SSL encryption to protect your data. We accept all major credit cards, as well as secure digital payment options like PayPal and Apple Pay.

Can I track my order in real-time?

Absolutely. Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your delivery's progress.

Do you offer wholesale or bulk pricing?

We do provide discounts for large volume orders. Please contact our support team via the contact form with your requirements for a custom quote.